Frequently Asked Questions

Everything you need to know about your Key Model World Shop experience.

What shipping methods do you offer for model kits?

We offer standard and express shipping options worldwide. All orders are carefully packed with protective materials to ensure your models arrive in pristine condition.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link and reference number to monitor your delivery's progress.

What is your return policy for hobby items?

We accept returns within 30 days of purchase, provided the items remain in their original, unopened packaging. Please contact our support team to initiate a return.

Do you ship internationally?

Yes, we ship to most countries globally. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are the models pre-assembled or kits?

The majority of our products are high-quality assembly kits. Please check the individual product descriptions to see if a model is 'Ready-to-Run' or requires assembly and painting.